Terms and Conditions

General terms and conditions
The website is owned and operated by Thebrandshoes. If you have any questions about these terms and conditions, or if you have any comments or complaints about our website, please contact us.
1. The contract between us
Before your order is accepted, we must receive the full price of the goods you ordered. Payment of the goods represents your offer to purchase the goods, and we will only accept it when the goods are shipped. Only at this point did we establish a legally binding contract.
2. Confirm your order
In order for us to process your order, you need to provide us with your email address. We will notify you via email as soon as possible to confirm receipt of your order and confirm the details. For the avoidance of doubt, this communication does not constitute a contract between us.
3. Ownership of rights
All rights (including copyright) on this website are owned or licensed by Thebrandshoes and its suppliers. Without our permission, any use of this website or its content is prohibited, including copying or storing this website or its content in whole or in part, except for your personal non-commercial use. You may not modify, distribute or redistribute any content on this website for any purpose.
4. Accuracy of content
We are very careful when preparing the content of this website, especially to ensure that the prices quoted at the time of publication are correct and that all products are accurately described. However, the order will only be processed if there are no major errors in the description of the product or its price advertised on this website. Anything about the weight, size and capacity of the cargo is only an approximation.
5. Damage your computer
We work hard to ensure that this website is free of viruses or defects. However, we cannot guarantee that your use of this website or any website accessed through it will not cause damage to your computer. It is your responsibility to ensure that you can use the correct equipment to use the website. Unless we are negligent, we are not responsible for any loss or damage that anyone may cause to computer equipment as a result of using this website.
6. Availability
All orders are subject to acceptance and availability. If the goods you ordered are not in stock, we will contact you via email or phone (if you have provided us with details). You can choose to wait for the goods to be in stock or cancel the order.
7. Order error
You can correct errors in the order before clicking "Complete Order" during the ordering process.
8. Price
The payable price of the goods you ordered is listed on our website. All prices include value added tax at the current tax rate and are correct when entering the information.
If it is not possible to accept your order to purchase products with specifications and descriptions at the specified price, we will notify you by email, and sell you the products with specifications and descriptions at the price specified in the email, and will explain the quotation in the email Or the validity period of the price.
We reserve the right to cancel and reject any order placed for the listed product quantity or price incorrectly. This can happen with uploading or typing errors, for example, setting the price to $0.
9. Payment terms
We will pay after receiving the order in your credit or debit card. We are not responsible for any delays in delivery due to your failure to provide us with the correct payment details. If we cannot get the full payment from you, we can refuse to process your order and/or suspend further deliveries to you. This will not affect any other rights we may have.
Delivery costs vary according to the type of goods ordered.
If the buyer takes advantage of the free shipping offer on our website, any return costs will be borne by the buyer.
If the buyer has paid for the postage of their merchandise, we will refund the return postage of the merchandise.
11. Delivery
11.1 Our delivery costs are listed on our website.
11.2 We may not be able to ship to certain locations.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order,please email thebrandshoes@outlook.com
13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order/personalised).
13.4 If you have received the goods before you cancel your contract then you must send the goods back to our returns address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our returns address at your own cost and risk as soon as possible.
13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using prior to cancellation).
14. Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area;
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15. If there is a problem with the goods
15.1 If you have any questions or complaints about the goods please contact us.
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.
16. Liability
16.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or mis-described goods.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at thebrandshoes@outlook.com and all notices from us to you will be displayed on our website from time to time.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
20. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy
22. Level of stocks
We do not carry all items listed in the online store at all times, so he dispatch dates may vary depending on the stock levels and availability from our suppliers.
23. Monthly gift subscription boxes
The monthly subscription for gift boxes will be exempt form all discounts and free shipping offers unless stated otherwise on the product pages. We withhold the right to cancel subscriptions at any time and although we try and ensure the deliveries are on a set repeat date, we can not guarantee that they will be delivered on that repeat date every month. The savings made with each box will vary, but we will always make sure we give the best value/savings on the costs of the products sold separately on the high street. We with hold the right not to ship the boxes until payment for that particular box has been issued and has cleared with our payment provider.
24. Images
The images we use are as accurate representation of each product as possible. In such situations as images of the contents of our monthly gift subscription boxes, we show images of previous boxes sent and example images. The contents of each box will vary month on month and we cannot guarantee any specific item will be included, but we will always try to give the best product and services as possible.